77aec Privacy Policy — How We Handle Your Data

1Introduction

This Privacy Policy ("Policy") describes how 77aec ("we", "us", "our", "the Company") collects, uses, stores, and shares personal information about individuals ("you", "the Player") who access or use the 77aec platform at https://77aec.vip. We are committed to handling your personal data with care and in accordance with applicable data protection principles.

By registering an account with 77aec or using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms and Conditions. If you have any questions about how we handle your personal data, please contact us at [email protected].

2Information We Collect

77aec collects personal information that is necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. The categories of personal data we may collect include:

• Identity data — full legal name, date of birth, gender, and copies of identity documents such as a national identity card or passport, collected as part of our KYC verification process.
• Contact data — email address, phone number, and residential address. These are used to communicate with you about your account, to deliver transaction confirmations, and to respond to support requests.
• Financial data — payment method details (such as bKash or Nagad account numbers), deposit amounts, withdrawal history, and transaction records. We do not store full bank card numbers on our servers; payment data is processed through secure third-party payment processors.
• Technical data — IP address, device type, operating system, browser type and version, time zone, session duration, and pages visited. This information is collected automatically when you use the platform and is used for security monitoring, fraud prevention, and platform optimisation.
• Usage data — betting history, game activity, session logs, bonus claims, and platform interaction patterns. This data is used to personalise your experience, identify responsible gaming concerns, and maintain fair play standards.
• Communications data — records of your interactions with 77aec customer support, including live chat transcripts, emails, and any complaints or feedback you submit. These records are retained to resolve disputes and to improve service quality.

We collect personal data directly from you when you register, make a deposit, contact support, or use the platform. We also collect certain technical and usage data automatically through cookies and server logs. We do not knowingly collect data from individuals under the age of 21.

3How We Use Your Information

77aec processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are inconsistent with those purposes or that you would not reasonably expect. The primary purposes for which we process your data are:

• Account management — to create and maintain your 77aec account, verify your identity, process deposits and withdrawals, and deliver your account history and transaction records to you on request.
• Service delivery — to provide you with access to the games, sports betting markets, promotions, and other features available on the 77aec platform, and to ensure those features function correctly on your device.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and other forms of financial crime or platform abuse. This includes monitoring account activity patterns and comparing data against known fraud indicators.
• Legal compliance — to comply with applicable anti-money laundering laws, age verification requirements, KYC obligations, and any other regulatory requirements applicable to the operation of the 77aec platform.
• Responsible gaming — to monitor your gaming activity for signs of problem gambling and to enable the responsible gaming tools available on the platform, including deposit limits, session reminders, and self-exclusion requests.
• Communications — to send you transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and security alerts. Where you have opted in, we may also send you promotional communications about 77aec offers. You may opt out of promotional communications at any time by contacting customer support.

We will not use your personal data for any purpose that is materially different from those described above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4Legal Basis for Processing

77aec processes your personal data on the following legal bases:

• Contractual necessity — processing that is necessary to perform our contract with you, including operating your account, processing payments, and providing access to games and betting markets.
• Legal obligation — processing that is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate interests — processing that is necessary for our legitimate business interests, such as fraud detection, platform security, and improving the quality of our services, where those interests are not overridden by your privacy rights.
• Consent — where we rely on your consent as the legal basis for processing, such as for the sending of promotional communications, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5Sharing Your Information

77aec does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment service providers — we share necessary transaction data with payment processors (such as the operators of bKash, Nagad, Rocket, and Upay integrations) to facilitate deposits and withdrawals. These providers are contractually required to handle your data securely and only for the purpose of processing your payment.
• Technology and platform providers — we work with technology partners who help us operate the platform, host data, deliver games, and provide fraud detection services. These partners process personal data on our behalf and under our instructions as data processors, bound by strict confidentiality obligations.
• Regulatory and law enforcement authorities — where we are required by law to disclose personal data to a government body, regulator, or law enforcement agency, we will comply with that legal obligation. Where legally permissible, we will notify you of such a disclosure in advance.
• Business transfers — in the event that 77aec undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users and ensure that your data continues to be handled in accordance with this Policy.

In all cases where personal data is shared with third parties, we require those parties to implement appropriate security measures and to handle your data only for the purposes for which it was shared. We do not permit third parties to use your personal data for their own independent marketing or commercial purposes.

6Payment Data and Financial Information

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any supported bank transfer method, the relevant transaction details are processed by the payment provider's own secure infrastructure. 77aec receives confirmation of transaction status and a reference number but does not store your full mobile wallet PIN, bank account password, or complete card details on its own servers. Payment data shared with 77aec is treated as highly sensitive and is subject to the most stringent access controls within our systems.

We retain records of transaction amounts, dates, and payment method references for a minimum of five years following the closure of your account, in compliance with applicable financial record-keeping requirements. If you believe that any financial data held by 77aec is inaccurate, you may contact our support team to request a review and correction.

7Cookies and Tracking Technologies

77aec uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. A cookie is a small text file placed on your device by a website when you visit it. The cookies used by 77aec fall into the following categories:

• Strictly necessary cookies — these cookies are essential for the platform to function. They manage your login session, maintain your account state, and enable security features. The platform cannot operate without them, and they cannot be disabled.
• Performance and analytics cookies — these cookies collect anonymous data about how visitors use the platform, such as which pages are visited most frequently and how users navigate between sections. This information is used to improve platform performance and usability. The data collected is aggregated and does not identify individual users.
• Functionality cookies — these cookies remember your preferences, such as your chosen language, display settings, and recently played games, so that you do not need to reconfigure them each time you visit.
• Fraud detection and security cookies — these cookies help 77aec identify unusual account activity, detect bot traffic, and prevent unauthorised access to accounts. They are an integral part of our platform security infrastructure.

Most browsers allow you to control cookie settings through your browser preferences. Please note that disabling certain categories of cookies may affect the functionality of the 77aec platform and may prevent you from logging in or accessing certain features. We do not currently respond to browser-level Do Not Track signals.

8Data Retention

77aec retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. In practice, this means that we retain account data, transaction records, and identity verification documents for a minimum of five years following the permanent closure of your account. Data that was collected solely on the basis of your consent, such as marketing preferences, is deleted promptly upon withdrawal of that consent.

When personal data is no longer required for any of these purposes and no legal obligation requires its continued retention, 77aec will securely delete or anonymise that data. If you request the deletion of your personal data, we will action that request within a reasonable timeframe, subject to our legal obligations to retain certain categories of data (such as financial records and identity verification documents).

9Your Rights

Subject to applicable law, you have the following rights in relation to the personal data that 77aec holds about you:

• Right of access — you may request a copy of the personal data that 77aec holds about you. We will provide this within a reasonable timeframe and free of charge for the first request in any twelve-month period.
• Right to rectification — if any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account information directly through your account dashboard.
• Right to erasure — you may request that 77aec delete the personal data it holds about you, subject to our legal obligations to retain certain categories of data. Where a legal obligation prevents immediate deletion, we will inform you of the retention period and delete the data as soon as that obligation expires.
• Right to restrict processing — you may request that 77aec restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
• Right to data portability — where processing is based on your consent or on a contract, you may request that 77aec provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent — where 77aec relies on your consent as the legal basis for any processing activity, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place prior to the withdrawal.

To exercise any of the above rights, please contact our data team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

10Security Measures

77aec implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit, access controls that restrict staff access to personal data on a need-to-know basis, regular security audits of our platform infrastructure, and secure data storage with encryption at rest for sensitive data categories.

While we take all reasonable precautions to keep your data safe, no online platform can guarantee absolute security against all possible threats. If you suspect that your account has been compromised, please contact our customer support team immediately at [email protected]. In the event of a data breach that poses a risk to your rights and freedoms, 77aec will notify affected users without undue delay.

11Children's Privacy

The 77aec platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we discover or are notified that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account with 77aec, please contact us immediately at [email protected].

12Third-Party Links

The 77aec platform does not contain links to external third-party websites. Any reference to third-party service providers (such as payment processors or game providers) within this Policy or on the platform is for informational purposes only. 77aec is not responsible for the privacy practices of any third-party services that you may access independently. We encourage you to review the privacy policies of any third-party services you use.

13Changes to This Privacy Policy

77aec reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify active account holders by email or via a notice on the platform.

Your continued use of the 77aec platform following the publication of an updated Privacy Policy constitutes your acceptance of that updated Policy. We recommend that you review this page periodically to stay informed of how 77aec handles your personal data.

14Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 77aec holds about you, please contact our data team directly. We are committed to responding promptly and transparently to all privacy-related enquiries.

Our support team is available 24 hours a day, 7 days a week. You may reach us by email at [email protected] or via the live chat feature within your account. Please include your registered account username and a clear description of your query in any communication to help us respond as efficiently as possible.